Communications Dispatcher/Clerk

? To answer and appropriately direct calls from the general public, police departments, governmental agencies, attorneys, sheriff departments, other correctional facilities, etc.;
? To place calls to governmental agencies for warrant and/or background checks and to classify information received;
? To request ambulances for inmate and employee emergencies;
? To receive and notify the Assistant Deputy Superintendent of Special Services, or designee, of requests for K-9 services;
? To request Special Operations Group (SOG) or mutual aid in case of emergency;
? To be aware of location of perimeter vehicle at all times and to dispatch vehicle as needed;
? To provide quick and accurate checks for vehicle and license checks utilizing the LEAP system;
? To provide an accurate record of warrant and criminal history checks utilizing both BOP and III;
? To monitor radio frequencies;
? To maintain a daily log of the day?s activities;
? To assist the general public with problems or requests by providing routine information, while referring all questionable situations to supervisor(s);
? To arrange for towing of vehicles when necessary;
? To assist in the training of new Communications Dispatchers/Clerks;
? To perform any other duties assigned.

? High School diploma or equivalent.
? At least one year working in a general clerical position that deals with the public.
? Must possess a good command of both oral and written language.
? Familiarity with related rules, regulations, orders, policies and procedures.
? Knowledge or information dissemination related to criminal offenders and public records.
? Capacity to learn communication system techniques.
? Ability to work alone and handle emergency situations calmly, promptly and efficiently.
? Skill in typing, computers and record keeping.
? Must possess good listening skills.

? Massachusetts certification in the operation of the Law Enforcement Agencies Processing (LEAP) System.
? Certification in cardiopulmonary resuscitation (CPR) and first aid.
? Completion of a disorder management training program.