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Police Recruitment : Job Details

Public Safety Radio Dispatcher Trainee - Police

Police Force:City of San Jose
Location:South Bay
Salary:$61,152.00 - $82,555.20 Annually
Close Date: Until Filled
Salary: $61,152.00 - $82,555.20 Annually

About the Department


The City of San José, the Capital of Silicon Valley, is one of the nation's best managed cities and one of the top ten cities in which to live, work, and do business.  Moreover, San José is the center of cultural, government and economic activity for the region.  The employees of the City of San José have embraced the following values:  Integrity, Innovation, Excellence, Collaboration, Respect and Celebration.  The San José Police Department is seeking an individual whose values align with the values of the City's employees.


The mission of the San José Police Department is to create safe places to live, work and learn through community partnerships.


Position and Duties


This recruitment is open until filled. This recruitment may close at anytime once we receive a sufficient applicant pool. Please apply as soon as possible.


The San José Police Department is accepting applications for the position of Public Safety Radio Dispatcher Trainee. 


Key responsibilities for Public Safety Radio Dispatcher Trainees include:


- Learning to dispatch police, fire and emergency medical personnel and equipment on both routine and emergency calls utilizing the computer aided dispatch system, video display terminals, radio dispatching consoles, and related equipment

- Answering the telephone and receiving emergency, non-emergency, and 9-1-1 requests for assistance

- Inquiring, interpreting, verifying, receiving, and disseminating information from law enforcement computer networks relating to wanted persons, stolen property, vehicle registration, etc.

- Participating in field training exercises as needed to fully develop dispatching skills

- Performing all related learning and testing activities


Formal training in the classroom and in the field will be provided in order to develop the knowledge, skills, and abilities necessary to perform the public safety dispatching functions.  Public Safety Radio Dispatcher Trainees must complete the training program and be appointed to the class of Public Safety Radio Dispatcher in order to retain employment.  Successful candidates must demonstrate excellent communication skills, strong customer service skills, and the ability to retain composure and work accurately under pressure in emergency situations.


Mandatory overtime will be required during critical incidents or to maintain staffing levels.  Wearing a uniform is required; however, uniform expenses are partially reimbursed.  The wearing of a headset is also required which is purchased by the employer.  Incumbents receive paid training beginning with their first day attending the Basic Dispatch Academy.


These positions may require assignment to a Swing, Graveyard, or other non-standard shift; most work four 10-hour shifts followed by three days off.  There is a shift differential payment of $1.50/hour for Swing Shift and $1.75/hour for Graveyard shifts.


Minimum Qualifications


Any combination of training and experience equivalent to:

1.  Education:  Successful completion of high school

2.  Experience:  One (1) year of experience receiving, processing and/or dispatching calls in a radio dispatch or call center OR successful completion of high school and three (3) years of experience working in public contact employment.

3.  Employment Eligibility:  Federal law requires all employees to provide verification of their eligibility to work in this country.  Please be informed that the City of San Jose will not prepare or file a labor condition application with the Department of Labor.

4.  Passing a San Jose Police Department background check is a condition of employment.


To Learn More and Apply


To view the full announcement for this exciting opportunity and apply online with the City of San José, please visit the City of San José’s employment page by clicking on the link below.


Then click on the “All City Job Openings” link.       


City of San José Employment Page


ClosingDate:Until Filled
Site link:For the full job application please click here.
Job ID:34851


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