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Police Recruitment : Job Details

Public Safety Dispatcher

Police Force:City of Newark
Location:East Bay
Salary:$35.54 - $43.21 Hourly
Close Date: Until Filled
Salary: $35.54 - $43.21 Hourly

Under general supervision, the Public Safety Dispatcher receives emergency and non-emergency calls for service and dispatches police and fire units or other public safety personnel; performs data entry and other clerical duties; and performs related work as assigned. Essential duties include:

  • Receive and screen emergency and non-emergency telephone and radio calls; Question callers who may be hysterical, injured, or angry to obtain information necessary to dispatch proper response; Determine priority of calls for service and dispatch appropriate units for response;

  • Receive information, questions and requests for service from the public by telephone and over the public counter; Answer questions and requests for information and make referrals;

  • Provide radio assistance and information to Police Officers; Coordinate emergency response with other law enforcement agencies and emergency services;

  • Record, classify, and maintain records of all communications; Operate computer terminal to access a variety of police information;

  • Train officers, dispatchers, police aides, and other staff on proper radio procedures and available computer functions; Perform minor routine upkeep and maintenance of communications equipment;

  • Perform a variety of other duties in support of public safety information and communications functions.

  • Peform clerical and records related tasks as needed.

The current recruitment is for the regular part-time (RPT) 35 hours per week position. With anticipated retirements there may be movement to a full-time position.


MISSION: To be creative, innovative, and proactive while providing exceptional police services in partnership with our community.

VISION: Excellenc in public safety services.

VALUES: The Newark Police Department is entrusted to perform a critical community service - Law Enforcement. As members of the Newark Police Department, we understand that our decisions and actions must meet the most demanding ethical standards. We shall commit to the highest levels of personal and professional conduct by adhering to these five core values:

  • Honor

  • Integrity

  • Professionalism

  • Commitment

  • Leadership

Ideal Candidate:


Knowledge of:

  • Basic law enforcement terminology, rules and procedures.
  • Modern office methods and procedures, equipment and filing systems.

Ability/ Skill to:

  • Communicate effectively with caller who may be injured, hysterical or angry, and from a variety of socio-economic backgrounds.
  • Quickly and accurately read and analyze computer responses from a variety of systems to gather necessary information.
  • Rapidly learn policies and procedures related to the work.
  • Learn the principles and techniques of radio communication and record keeping.
  • Learn the formats used in handling information for a variety of law enforcement communication networks.
  • Learn criteria to determine an emergency or non-emergency.
  • Learn to operate a computer-aided dispatch (CAD) system.
  • Coordinate the work and track the status and location of law enforcement personnel in the field at all times.
  • Act with resourcefulness, courtesy and initiative.
  • Work accurately under pressure, exercise good judgment, and make sound decisions in emergency situations.
  • Take facts and apply established procedures to the solution of problem situations.
  • Learn pertinent codes, public record acts, and penal code sections.
  • Courteously receive requests and complaints, answer questions, and make referrals.
  • Learn the geography of the City of Newark.
  • Maintain neat and accurate records;
  • Understand and carry out verbal and written instructions.
  • Establish and maintain cooperative working relationships.
  • Operate a variety of communications and office equipment.
  • Type a minimum of 35 wpm.
  • Perform multiple tasks at same time.


Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

  • A high school diploma, or G.E.D.; and
  • Two years clerical, administrative, or dispatching experience.
  • Experience in emergency dispatching, law enforcement, or emergency-related services is highly desired.
  • Entry Level Applicants must submit one of the following:
    • Verification of successful completion of the P.O.S.T Dispatcher Academy OR
    • Verification of successful completion of the P.O.S.T. Entry-Level Dispatch Selection Test Battery examination. The applicant must have a "T-Score" off 55 or higher to be considered for this exam. This certification may be obtained through the South Bay Regional Public Safety Training Consortium. You may contact them at 408-270-6458 or at to schedule a date and time to take the exam. You may also submit "T-Score" documentation from another California Public Agency. The certification of the examination must be dated within 11 months of the posting of this job announcement.
  • Lateral Applicants must submit documentation of one of the following:
    • Possession of a valid State of CA P.O.S.T Dispatcher Basic Certificate, OR,
    • Currently working as a public safety dispatcher, and can show proof of successful co mpletion of the agency-specific dispatcher training program; OR
    • Have worked as a public safety dispatcher within one year of application, and can show proof of successful completion of the agency-specific dispatcher training program.
  • Willingness and ability to work rotating shifts, including weekends and holidays, and irregular duty assignments.
  • Interest in law enforcement work.
  • Satisfactory record as a law-abiding citizen.
  • Poise; alertness; keenness of observation; firmness; tact; reliability; good judgment; and a state of physical and mental health consistent with the ability to perform assigned duties.


$35.54 - $43.21 per hour total compensation

This is a “fully compensated” salary from which employees may elect to purchase benefits at group rates. In addition, the City will contribute $119 a month towards the cost of the 2014 CalPERS medical plan premiums. The total compensation package provides flexibility for purchasing medical insurance at CalPERS group rates for employees without medical insurance. Employees with medical insurance have the option to forgo the additional cost of double coverage. In addition to medical insurance, employees may choose to purchase:

  • Dental insurance (Delta Dental or Delta Care)
  • Long-term &/or short-term disability insurance
  • Vision coverage (EyeMed)

Additional Compensation - In consideration of rising medical insurance premium costs, an additional $110 monthly payment of non-PERSable money will be provided for each regular, full-time employee from January 1, 2014 through June 30, 2015.

Bargaining unit – Newark Police Association (NPA)

Retirement - CalPERS 2.5% @ 55 for Classic members (current CalPERS members) or 2.0% @ 62 for New PEPRA Members. In Fiscal Year 2013-2014, Classic members contribute 10.971% (8% of the Employee Share and 2.971% of the Employer Share). PEPRA members contribute 9.221% (6.25% of the Employee Share and 2.971% of the Employer Share) The City does not participate in Social Security except for the 1.45% required Medicare contribution; therefore, earnings from this job are not covered under Social Security. When you retire you may receive a pension based on earnings from this job. If you do, your pension may affect the amount of Social Security benefits you may receive. For more information go to

Holidays - 4.375% Holiday-In-Lieu pay. (5% In-lieu pay is prorated for regular Part-time employees)

Vacation Leave – 5.0 - 12.5 hours per month, depending upon years of service.

Sick Leave – 7 hours per month (8 hours per month is prorated for regular part-time_

Health and Fitness - Free use of the Silliman Activity & Family Aquatic Center.

ClosingDate:Until Filled
Site link:For the full job application please click here.
Job ID:34816


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