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Police Recruitment : Job Details

911 TELECOMMUNICATOR

Police Force:City of Houston
Location:5320 North Shepherd, Texas
Salary:$15.60 - $16.08 Hourly $1,248.00 - $1,286.40 Biweekly $32,448.00 - $33,446.40 Annually
Job Title:911 TELECOMMUNICATOR
Closing Date/Time:Wed. 12/18/13 11:59 PM Central Time
Salary:$15.60 - $16.08 Hourly
$1,248.00 - $1,286.40 Biweekly
$32,448.00 - $33,446.40 Annually
Job Type:Full-Time
Location:5320 North Shepherd, Texas
Department:Houston Emergency Center

PN # 10416

ALL PERSONS INTERESTED

9-1-1 TELECOMMUNICATOR
Houston Emergency Center
9-1-1 Emergency Network
N/A
Location: 5320 N. Shepherd
Workdays & Hours: Various
*Subject to change*


YOU MUST BE AVAILABLE TO WORK ANY OF THESE SHIFTS THE FIRST THREE (3) YEARS. YOU WILL NOT HAVE AN OPTION TO CHOOSE A SHIFT.

05:30am - 02:00pm
10:00am - 6:30pm
01:30pm - 10:00pm
06:00pm - 02:30am
09:30pm - 06:00am

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Responds to citizens' requests for emergency services by determining the type of problem and transferring the 9-1-1 telephone calls to the appropriate agencies.

?¢ Answers 9-1-1 emergency telephone calls from citizens or agencies for Police, Fire and Emergency Medical Services in a timely manner. Determines the nature and priority of the emergency and assists callers in a professional and efficient manner.

?¢ Operates various electronic telephone equipment, i.e., Plant Vesta and Meridian Telephone Systems. Uses equipment to receive and transfer incoming calls, to replay calls for clarification and to process hearing impaired calls using a TDD device.

?¢ Enters essential call and location information into Window's NT Computer System and various applications of the Plant Vesta System to view and retrieve information efficiently.

?¢ Recognizes critical situations and alerts supervisor on complicated and unusual situations.

?¢ Physically locates 9-1-1 telephone calls and identifies vehicles' locations using the geographic display (MapStar).

?¢ Refers calls to City departments other than Police and Fire and outside governmental, social or community agencies.

?¢ May be required to be "on call" during emergency situations.


WORKING CONDITIONS
The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds.
MINIMUM REQUIREMENTS:
KNOWLEDGE:
Requires a high school diploma or a GED. Must pass a City administered typing test.

CERTIFICATION:
Must provide certification of successful completion of or complete within one year of employment a telecommunications training program in compliance with the Texas Commission on Law Enforcement Officers Standards and Education (TCLEOSE) guidelines. Must have certification or obtain certification within one year of employment in CPR and First Aid.

EXPERIENCE:
One year of experience in a high volume telephone or customer service environment or a high stress environment is required.
PREFERENCES:
Preference will be given to those applicants with experience in an environment similar to Public safety (e.g., Police, Ambulance or Fire) and bilingual skills are preferred.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
GENERAL INFORMATION:
SELECTION/SKILLS TESTS REQUIRED
Must be able to pass a City-administered PC keyboard test proficiency of 30wpm and skills assessment test. Applicant also must pass hearing test.

Candidate must meet criminal history criteria at the time of hiring and during annual reevaluations.

SAFETY IMPACT POSITION (X) Yes
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

The salary range for this position is: Pay Grade 14

APPLICATION PROCEDURES
Only online applications are accepted and must be received by the Human Resources Department during posting opening and closing dates shown. For consideration apply online at: www.houstontx.gov.

For application status inquiries or special accommodations, please call Helen Woods, at (713) 884-3633.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

An Equal Opportunity Employer
Site link:For the full job application please click here. Job ID:33981

 

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