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Police Recruitment : Job Details

Troop E Dispatcher

Police Force:Massachusetts Department of Transportation, Massac
Location:State Police Tunnels Barracks E-4 100 Mass Port Haul Road
Salary:$40,581.32 to $55,264.82 Annually

Troop E Dispatcher

State Police Dispatcher II
Agency Name:Massachusetts Department of Transportation
Official Title:State Police Dispatcher II
Functional Title:Troop E Dispatcher
Occupational Group:Other
Position Type:Non-Civil Service
Full-Time or Part-Time:Full-Time
Salary Range:$40,581.32 to $55,264.82 Annually
Bargaining Unit:D02
Number Of Vacancies:1
Facility Location:State Police Tunnels Barracks E-4 100 Mass Port Haul Road
Application Deadline:11-14-2013
Apply Online:Yes
Posting ID:J38136

This position is funded from trust funds collected from various sources.

Under the direction of the Troop E Commander or his designee, the incumbent is responsible for monitoring, receiving, reviewing and transmitting emergency and law enforcement related communications; dispatching law enforcement personnel; coordinating law enforcement pursuits; monitoring public safety radio systems; researching information for investigations and maintaining records and files.

Receives, reviews, evaluates and transmits emergency and law enforcement communications; coordinates communications in the event of a public emergency.

Receives, evaluates, transmits and monitors communications on a variety of sophisticated multi-band communication radio broadcast systems under the rules and regulations of the Federal Communications

Commission to disseminate information on crimes and emergencies; answer
Complaints and transmits.

Coordinates the communication activities in the event of public emergencies such as nuclear detonation or natural disasters such as hurricanes, floods or severe winter weather and other such events.

Receives emergency and law enforcement related communications from the public via various communication devices, including cellular phone networks and provides assistance as needed.

Provides information via various communication systems to coordinate the activities of law enforcement personnel who are engaged in major law enforcement actions such as high speed chases, surveillance, searches, restraining orders, search warrants, etc.

Provides information via various communication systems to coordinate the activities of emergency
Personnel who are engaged in major emergency actions such as natural disasters, medical emergencies, fires, domestic abuse and other such incidents.

Receives reviews, evaluates and transmits emergency communications from fire departments, ambulance services and medical airlift operations.

Responds to requests from worldwide law enforcement agencies relating to missing or wanted individual, criminal histories, stolen property and other confidential and sensitive intelligence such as drug interdiction and terrorist activities.

Maintains accurate records and files of communications transmitted and received.

When necessary and directed must operate communication systems of a mobile command posts.

Communicate and respond to Mass State Police Airwing regarding incidents as they occur.

Communicate, direct and respond to Life Flight and other medical air transportation regarding incidents as they occur.

Utilize numerous federal, state and municipal law enforcement and emergency communication systems for the purpose of receiving, evaluating and forwarding information to the other federal, state, and municipal law enforcement agencies.

Respond to request for information from the news media and/or general public on topics such as weather, road and travel conditions. Maintains and updates weather information on recorded phone systems.

Disseminate emergency medical information as described by Department procedures. (Specialized training required for this function).

Must be certified and proficient in the use of computer networks such as the Criminal Justice Information System (CJIS) operated by the Criminal History Systems Board and the National Crime Information Center (NCIC) operated by the Federal Bureau of Investigation, the National Law Enforcement Telecommunications System (NLETS) and the Registry of Motor Vehicles Computer System.

Must be familiar with and trained in use of the Massachusetts Turnpike Authority Emergency Management Plan Unified Response Manual (Red Book).

Maintain communications with Mass Highway Department regarding roadway incidents as they occur.

Maintain communications with Department of Transportation Highway Operations Center regarding related incidents as they occur.

Coordinates Bridge and highway access and closure for arrival and departures of Liquefied Natural Gas (LNG) tankers.

Performs other related duties as required.

***The dispatcher position operates 24hours a day 3 shifts, day, evening and midnight shift


Minimum Entrance Requirements:

Applicants must have at least (A) 2 years of full-time, or equivalent part-time, experience in the operation of emergency telecommunications systems, or (B) any equivalent combination of the required experience and the substitutions below.

I. A diploma as evidence of graduation from a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of one year of the required experience.*

*Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

Special Requirements: After appointment, employees must obtain certification in a basic telecommunicators course.

Preferred Qualifications:

Experience in a controlled dispatch center is preferred.

Experience in maintaining and working in a security sensitive environment is desirable.

Must be available to work nights, weekends and holidays

Ability to use proper English grammar, punctuation and spelling.

Ability to read, write and comprehend the English language.

Ability to understand, explain and apply the laws, rules, policies, guidelines etc. governing assigned unit activities.

Ability to operate video display terminals.

Ability to accurately type 50 words per minute.

Ability to speak clearly and distinctly.

Ability to communicate effectively in oral expression.

Ability to give oral instructions in a precise, understandable manner.

Ability to follow oral and written instructions.

Ability to work accurately with names, numbers, codes and symbols.

Ability to accurately gather information through questioning individuals and by examining records and documents.

Ability to assemble items of information in accordance with established procedures.

Ability to establish and maintain harmonious working relationships with others.

Ability to maintain calm in stressful and emergency situations.

Ability to exercise sound judgment.

Ability to exercise discretion in handling confidential information.


For purposes of bargaining unit designation, Unit 2 is equivalent to MassDOT Unit B.

Site link:For the full job application please click here.
Job ID:33883


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