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Police Recruitment : Job Details

SENIOR 9-1-1 TELECOMMUNICATOR - CTO

Police Force:City of Houston
Location:5320 North Shepherd, Texas
Salary:$1,195.00 - $2,139.00 Biweekly $31,070.00 - $55,614.00 Annually
Job Title:SENIOR 9-1-1 TELECOMMUNICATOR - CTO
Closing Date/Time:Tue. 11/05/13 11:59 PM Central Time
Salary:$1,195.00 - $2,139.00 Biweekly
$31,070.00 - $55,614.00 Annually
Job Type:Full-Time
Location:5320 North Shepherd, Texas
Department:Houston Emergency Center

ALL PERSONS INTERESTED

PN#11687

SENIOR 9-1-1 TELECOMMUNICATOR - CTO
HOUSTON EMERGENCY CENTER
9-1-1 EMERGENCY NETWORK
5320 North Shepherd
ROTATING SHIFTS & OFF DAYS*
*Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
This is a position that is responsible for receiving and processing all emergency calls by telephone including request for emergency assistance for fire related incidents as well as for emergency medical situations. Responsibilities also include entering data into the Computer Aided Dispatch System; operate associated digital telephone and recording equipment; operating a telecommunications device for the hearing impaired (TDD). Provide pre-arrival instructions to citizens requesting assistance from Houston EMS. Responsibilities will also include processing combined event calls (calls requiring both Fire/EMS and police related emergencies). Assists in the Ahands on@ training of other Sr. 9-1-1 Telecommunicators.

?¢ Ability to answer emergency incoming calls from citizens or agencies for Emergency Medical or Fire Services and determine the nature of the emergency in a timely manner
?¢ Determines the nature and priority of the emergency by asking predetermined questions and entering the information into the Computer Aided Dispatch System according to policies and procedures in a professional efficient manner.
?¢ Provides pre-arrival instructions to citizens requesting assistance from Houston EMS.
?¢ Initiates outgoing calls to other agencies that may be necessary and relevant to the processing of the reported incidents
?¢ Ability to recognize critical situations and alerts supervisor on complicated and unusual situations.
?¢ Provides prompt reporting of equipment failures and/or data discrepancies. Ensures data discrepancies are reconciled.
?¢ Provides hands on training and assistance to entry level Fire Telecommunicator personnel.
?¢ Utilizes Key Map, Criss Cross Directories, Telephones Directories and other resources to provide information to caller
?¢ May grant permission to private ambulance services to travel within the city limit using warning lights and sirens within established guidelines.
?¢ Ability to utilize the Plant Vesta7 System=s in a CTI environment.
?¢ Ability to utilize the Meridian Telephone System Transfer features.
?¢ Provides hands-on training for newly hired/newly promoted Sr. 911 Telecommunicators.

YOU MUST BE AVAILABLE TO WORK ANY OF THESE SHIFTS.
6:30am ?? 2:30pm 6:00pm ?? 2:30pm
10:00am ?? 6:30pm 10:00pm ?? 6:30am
2:00am ?? 10:30pm

WORKING CONDITIONS
The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. May have to sit for long periods of time. Shift work required, including days/nights/holidays and weekends.
MINIMUM REQUIREMENTS:
MINIMUM EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.

MINIMUM EXPERIENCE REQUIREMENTS
Two (2) years of experience as a Sr. 911 Telecommunicator in an emergency communications facility are required

MINIMUM LICENSE REQUIREMENTS
Must provide certification of successful completion of or complete within one (1) year of employment a telecommunications-training program in compliance with the Texas Commission on Law Enforcement Officers Standards and Education (TCLEOSE) guidelines.
PREFERENCES:
Preference will be given to those applicants with experience as emergency communications hands-on training in an environment similar to Public Safety (e.g., Police, Ambulance or Fire). In addition, preference will be given to candidates who have successfully completed a Communications Training Officer Course.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
GENERAL INFORMATION:
SELECTION/SKILLS TESTS REQUIRED
Must be able to pass a City-administered written test and a City-administered PC keyboard test proficiency of 30wpm. Applicant must also pass hearing test.

SAFETY IMPACT POSITION [X] Yes [ ] No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. The minimum to midpoint of this salary range is:

Pay Grade 16

OPENING DATE October 2, 2013

CLOSING DATE November 5, 2013


APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

An Equal Opportunity Employer
Site link:For the full job application please click here. Job ID:33718

 

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